Subject: FAO Rt Hon Iain Duncan Smith MP
Since your organisation (DWP) does not offer 24 hours support (outrageous, in this day and age), and it is not operational (Jobcentre) until 27/12/12, if falls upon you, as the responsible person, to deal with this issue, particularly in the spirit and operation of 'Digital by Default'.
I carried out all the legal requirements, required of me (and more), under my JSAg (12/5/11 - JSA 1995), over the last cycle, and you have failed to pay me my benefit entitlement (on 19/12/12).
No warnings. No communications. No indications of issues raised. Confirmation of the latter, at interview (A4e - 13/12/12).
Please note this official complaint and ensure that my entitlement is paid, directly (with interest and punitive consideration).
I am sure your Christmas will be merry.
Dr Nigel Leigh Oldfield
Copy sent to local Jobcentre Plus (24/12/12 - post collection, 28/12/12), for information and action.
Outcome (27/12/12, by telephone, to local JCP)
Not a sanction issue, simply SNAFU - emergency money transfer, within 3 hours.